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Free Standard Shipping. 3% OFF For First Order. Code: JMU3OFF. 5% OFF Order Over $500. Code: 5OFF500D
Free Standard Shipping. 3% OFF For First Order. Code: JMU3OFF. 5% OFF Order Over $500. Code: 5OFF500D

FAQ

RETURNS & EXCHANGES

How do I start a return?

Please contact our customer service via Email: service@jmudental.com or Tel:+1 (909) 326-0000
Provide your order number and order information.

What's your return policy?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 60 days of purchase. You can return your product for a different product or a refund to the original payment method. Any items after 60 days of purchase can have a partial refund, and we will provide with a reasonable reason.

Are there any charges for return?

There are no charges for return and we will provide you a free shipping label.

What are the requirements for return?

Return items must be in its original packaging with a good condition.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.  

What should I do if I receive a defective product?

We are sorry that you received a defective order and please go through our refund & exchange portal under "How do I start a return?" question from the top.

What's your products warranty?

Woodpecker products have one or two year warranty, you can check the specific warranty period in Woodpecker product description page.
Others items all have different warranty, please contact us if you have any question.

SHIPPING & TRACKING

What is the status of my order?

Please click the button below to track. Track My Order Portal

Do you ship overseas?

We only offer shipping to domestic regions in the U.S. currently.

When will you ship out my order?

Orders are typically processed and shipped out the day after an order is placed with the exception for weekends. If an order is placed Friday (3PM EST) or on the weekend then the order is processed or shipped out on Monday. 

When will I receive my order?

Orders processed here will take 3-7 business days (process day included) to arrive. Exact delivery details and tracking number will be provided in your confirmation email after you make a purchase with us.

What's your shipping rate?

We provide Free Shipping on all orders

Is there a free local pick up option?

Yes. We have a free local pickup option available. 
Pick up location:

150 E Lambert Rd Fullerton CA 92835
+1 (909) 326-0000
service@jmudental.com

Pickup Hour

Mon - Fri: 10 am - 3 pm
Sat - Sun: Closed

What should I do if I never received my order?

Please click the track my order portal button under "I want to track my order" to find out the status. Please contact us through online chat if you have any question.

or Contact us

Tel: +1 (909) 326-0000

Email: service@jmudental.com

Do you provide expedited shipping?

We only provide standard shipping as of now

Can I choose which shipping carriers to go with?

Right now we do not have the option for customer to choose which shipping carrier they prefer, However, we are improving our system to meet customer's satisfaction.

PRODUCTS

How do I find a specific product?

You can use the search tool to enter product names or SKU numbers of the products you’re looking for, or try to find them under product categories. If you cannot find the products you wish to purchase, or want to know if we carry certain products, please contact us by phone, email or online chat.

I need more information for a product, what should I do?

Please check the product page for detailed information. If you cannot find the information you are looking for, please contact us by phone, email or online chats with the item name or SKU number along with your question, and our specialist will assist you.

Where can I leave a product review?

You can access the product review in your order page, or your can write a review directly under the product description.

PAYMENTS & DISCOUNTS

What payment method you would accept?

We accept shop pay, google pay, credit cards, debit cards, and paypal for wholesale customer.

I'm ready to check out but I only see "Google Pay" and "Shop Pay" as options.

Those are Express Checkout methods, if you want to use your credit card, you can simply fill in the form right below express check out section and click on "Continue to Shipping" button once you finished, and you'll see the forms to fill in your card information.

Can I get a discount if I want to order a large quantity of products?

Yes, please Contact us. Our customer representative will be in touch with you. 

How can I receive a discount code?

We will have good deals and promotion event occasionally, please subscribe and follow us to stay in tune.

How to use my discount code?

You will enter the discount code exactly what it is during check out. 

I’ve entered my discount code, but the price is still the same.

Please use the exact lowercase and uppercase when you enter the discount code, and make sure that you’ve met the purchasing requirements, ex: minimum purchasing amount. If the code still says error, please feel free to contact us.

WHOLESALE

How can i start a wholesale inquiry?

Please Contact us. Our customer representative will be in touch with you. 

Tel: +1 (909) 326-0000

Email: service@jmudental.com

I don't know the sku number and where to find it?

You can provide us just the product name, but a sku number could be better and you can locate the number below the product title.

Would there be a discount for wholesale inquiry?

After you send an inquiry, please wait and one of our staff will reach out to you and let you know the detail on discount.