Please contact our customer service via Email: service@jmudental.comProvide your order number and order information.

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Orders are typically processed and shipped out the day after an order is placed with the exception for weekends. If an order is placed Friday (3PM EST) or on the weekend then the order is processed or shipped out on Monday. 

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 60 days of purchase. You can return your product for a different product or a refund to the original payment method. Any items after 60 days of purchase can have a partial refund, and we will provide with a reasonable reason.